PRIVACY POLICY
Dene Healthcare Limited ("Dene", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or interacting with Dene Healthcare, you agree to the practices described in this policy.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
- Information that you provide by filling in forms on our site, www.denehc.co.uk. This includes information provided at the time of registering to use our Sites, subscribing to our services, posting material or requesting further services. This may also include information provided by you at the time of updating or making changes to your existing contract with us via our Sites. We may also ask you for information when you report a problem with our Sites;
- Details of transactions you carry out through our Site and of the fulfillment of your orders.
- Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access;
- If you contact us, we may keep a record of that correspondence;
- Completed surveys that we may use for research and marketing purposes
WHO WE ARE
Dene Healthcare Limited supplies products and services that
support General Practice and Primary Care across the UK.
If you have any questions about this Privacy Policy or how
we process your personal information, please contact us:
Email: info@denehc.co.uk
INFORMATION WE COLLECT
Depending on how you use our website or services, we may collect the following information:
Information you provide
This includes information you choose to provide when you:
- Complete an online form
- Register for an account
- Place an order
- Request a quotation
- Contact us by telephone, email or online
- Subscribe to marketing communications
- Register for events or training
- Complete surveys or provide feedback
This information may include:
- Name
- Job title
- Organisation
- Postal address
- Email address
- Telephone number
- Account information
- Order history
- Any
other information you choose to provide
Information collected automatically
When you visit our website we may automatically collect
information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- Website usage statistics
This information helps us improve the performance and security of our website.
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfil orders
- Manage your customer account
- Respond to enquiries
- Provide customer support
- Deliver products and services
- Process payments
- Send service updates relating to your account
- Improve our website and customer experience
- Monitor website performance
- Comply with legal and regulatory obligations
- Send marketing communications where permitted or where you have provided consent
LAWFUL BASIS FOR PROCESSING
Under UK GDPR, we process your personal information using one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
Where we rely on consent, you may withdraw it at any time.
MARKETING COMMUNICATIONS
We would like to keep you informed about products, services, events and offers that may be relevant to your organisation.
If you are an existing customer, we may contact you about similar products or services where permitted by law.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
COOKIES
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies allow us to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Enhance your user experience
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.
SHARING YOUR INFORMATION
We will never sell your personal information.
We may share your information with trusted third parties where necessary to provide our services, including:
- Delivery and courier companies
- Payment providers
- IT and website service providers
- Marketing service providers
- Professional advisers
- Regulatory authorities where legally required
All third parties are required to keep your information secure and only process it for agreed purposes.
DATA SECURITY
We take the security of your personal information seriously.
We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.
While we work hard to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
HOW LONG WE KEEP YOUR INFORMATION
We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.
When information is no longer required, it is securely deleted or anonymised.
YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Restrict how we process your information
- Object to certain types of processing
- Request transfer of your personal data where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
If you would like to exercise any of these rights, please contact us using the details below.
THIRD PARTY WEBSITES
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on this page, together with the date it was last updated.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Dene Healthcare Limited
Email: info@denehc.co.uk
If you remain unhappy with how we have handled your information, you have the right to make a complaint to the Information Commissioner's Office (ICO):
